Shipping policy

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This policy explains how AVENZA ships orders, what to expect for delivery times, and what happens if something goes wrong in transit.

Where we ship

We currently ship within Canada and to the United States. If you are ordering from outside these two countries, please contact us at shaun.arulanandam@gmail.com before placing your order, as we may not be able to guarantee delivery.

Processing time

Orders are confirmed and handed to our fulfillment partners within 1 to 2 business days. You will receive an email once your order has shipped, with tracking information where the carrier provides it.

Delivery estimates

Because AVENZA works with a small number of specialist suppliers rather than a single warehouse, delivery times vary by item:

• Smaller items (lighting, monitor stands, leather goods, desk accessories) typically arrive within 5 to 10 business days of shipping.
• Larger furniture (desks, standing desks, office chairs, credenzas and shelving) is often shipped by freight carrier and can take 2 to 4 weeks to arrive, depending on your location and the item's origin.

These are estimates, not guarantees. Delays can happen with any carrier, and we will let you know if we become aware of a delay affecting your order.

Multiple boxes and freight deliveries

Some furniture ships in more than one carton, and these cartons can arrive on different days from different trucks. This is normal and does not mean part of your order is missing. If a set number of boxes was noted on your packing slip, please check that count before assuming an item is lost.

Freight deliveries for large furniture are typically curbside unless white glove or room of choice delivery is noted on the product page. Please make sure someone is available to receive and inspect the delivery.

Shipping costs

Shipping costs are calculated at checkout based on your delivery address and the size and weight of the items in your cart. There are no hidden shipping fees added after checkout.

Inspecting your delivery

Please inspect your order as soon as it arrives. If a package or freight delivery shows visible damage, note this with the carrier at the time of delivery if possible, take photos, and contact us at shaun.arulanandam@gmail.com within 48 hours. This helps us resolve damage claims quickly with the shipping carrier or supplier.

Questions

If you have not received a shipping confirmation within 3 business days of ordering, or your order has not arrived within the estimated window above, contact us at +1-647-922-1412, and we will look into it with the carrier and supplier.